FAQ
WHEN CAN I EXPECT TO RECEIVE MY PENNY GRACE KNITWEAR?
I aim to dispatch all in stock orders within 1 or 2 working days using Royal Mail Tracked 48 hour service.
Out of stock items can be pre ordered and will usually be dispatched within 3 or 4 working days.
At checkout you can choose one of the following Royal Mail delivery options.
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UK Standard Delivery
Royal Mail Tracked 48 (usually 2 to 3 business days)
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UK Express Delivery
Royal Mail Tracked 24 (usually 1 business day)
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UK Special Delivery
Royal Mail Special Delivery Guaranteed by 1pm (1 business day)
HOW DO I CARE FOR MY PENNY GRACE KNITWEAR?
All items should be hand washed in warm soapy water. Do not machine wash or tumble dry your knitwear.
Due to the fine nature of the Geelong lambswool please take care with jewellery when wearing/using products. Pilling may occur with constant use. Pilling is not a defect but a result of friction on a soft, natural fibre such as lambswool. Please bear this is mind when purchasing.
DO YOU DO CUSTOM ORDERS?
If there is something you love, but the colours aren't quite right for you, I am happy to do custom made - subject to colours available. We can work together on making the perfect knitwear for you.
WHERE ARE YOU STOCKED?
Penny Grace Knitwear is currently stocked in various independent stores across the UK. Visit my instagram for up to date information
WHAT IS YOUR RETURN POLICY?
I hope you will be happy with your Penny Grace Knitwear, but if for any reason you are not, items you would like to return for an exchange or refund will be accepted within 14 days of delivery to you, providing the item is in saleable condition. Items returned outside of the 14 day period will only be accepted if they have been authorised by us first. Please note that your statutory rights are not affected.
If you would like to return an item please email pennygraceknitwear@gmail.com within 14 days to start the returns process.
Please note: You are responsible for the postage costs of returned or exchanged items. Please only send items via a tracked method of delivery that requires a signature on arrival, as it is considered your property until it arrives with us, and we are not liable to refund or exchange it. The item must still have all labels attached and be unworn/in the same condition it was sent to you, so I can re-sell it. Once I have received the item and checked that it is in a re-saleable condition, I will refund or exchange the item.